The Fine Print
The agreement governing how GolfXchange works — for buyers, sellers, and everyone in between.
Effective date: 05/13/2026 · Last updated: 05/13/2026
Section 1
Welcome to GolfXchange. These Terms of Service (the “Terms”) form a binding legal agreement between you and [GOLFXCHANGE LEGAL ENTITY], a Minnesota limited liability company (“GolfXchange,” “we,” “us,” or “our”), governing your access to and use of the website at golfxchange.com, our subdomains, our APIs, and any related services (collectively, the “Service”).
By creating an account, listing an item, purchasing an item, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
These Terms include an agreement to resolve disputes through binding individual arbitration and a waiver of class-action rights (Section 22). Please read it carefully.
Section 2
To use the Service you must:
Sellers receiving payouts must additionally complete identity verification (KYC) and bank-account onboarding through our payment processor, Stripe (Section 7). We may refuse, suspend, or terminate accounts that fail or cannot complete verification.
Section 3
Accounts are created via email magic-link authentication. We do not maintain user passwords. You are responsible for:
One account per person. Creating multiple accounts to evade suspensions, manipulate ratings, or circumvent dispute outcomes is a material breach of these Terms.
Section 4
We may modify these Terms at any time. The current version is always available at golfxchange.com/terms with an updated effective date. For material changes we will provide reasonable advance notice (for example, by email or through a notice on the Service).
Your continued use of the Service after the effective date of revised Terms constitutes acceptance of those revised Terms. If you do not agree, you must stop using the Service.
Section 5
GolfXchange is an online peer-to-peer marketplace where users (“Sellers”) list used golf clubs for sale to other users (“Buyers”). We provide the listing infrastructure, payment processing through third-party providers, integrated shipping labels, photo processing, market-data displays, and dispute review.
We are not a party to any sale between Buyer and Seller. The contract for sale is formed directly between Buyer and Seller on the terms displayed in the listing and these Terms. We do not take title to listed items, do not warehouse them, do not inspect them before sale, and do not endorse them. We facilitate escrow of Buyer funds during the sale flow and apply our published dispute-resolution process, but the underlying transaction is between users.
We reserve the right at any time and for any reason to (a) refuse to provide the Service to any user, (b) modify, suspend, or discontinue any feature or portion of the Service, (c) remove, edit, archive, or refuse to list any content, and (d) impose or modify usage limits.
Section 6
Catalog-locked. Listings must reference a model from our active catalog of eligible clubs. We do not permit off-catalog listings, freeform titles, brand misrepresentations, or counterfeit goods. If your club is missing from the catalog, contact us and we will evaluate adding it.
Accuracy. You are solely responsible for the accuracy of every element of your listing, including condition grade (Like New / Excellent / Good / Fair), specifics (loft, shaft, length, modifications), price, and photographs. You warrant that every listing accurately represents the item you are shipping and that the item is in your lawful possession and free of liens.
Photo requirements. Each listing requires three (3) to six (6) photographs. By uploading photos you authorize us to process each photograph through our photo studio (background removal, brand backdrop composite, soft shadow, padding, and resampling) before publishing. The processed images may be used on listing pages, search results, marketing surfaces, and transactional emails.
Pricing. Sellers set their own prices. We display informational price guidance (current eBay asking median, deal-tier thresholds) on the listing form, but final price is at your discretion. We may, in the future and with notice, decline to publish listings priced beyond a reasonable multiple of documented market value.
Removal. We may remove, archive, or refuse to publish any listing that we determine, in our sole discretion, violates these Terms; appears fraudulent, counterfeit, or misleading; depicts a stolen item; infringes intellectual property; or harms the integrity of the marketplace.
No expiration in V1. Listings remain active until sold, archived by you, or removed by us. There are no listing fees or insertion fees.
Section 7
The sale flow proceeds through the following statuses:
Section 8
Seller commission. A flat 10% commission is deducted from the listing sale price on each completed sale. We do not charge listing fees, insertion fees, monthly subscription fees, or buyer-side fees.
Payment processing fees.GolfXchange currently absorbs Stripe’s payment processing fee (2.9% + $0.30 per transaction at present). We reserve the right to revise this policy with reasonable notice if processor pricing or transaction volume warrants.
Shipping fees.Buyers pay flat shipping at checkout based on item category (current rates: $15 driver / $15 fairway wood / $25 iron set / $12 wedge / $12 putter). Sellers may opt into “Free Shipping” per listing, in which case the Seller bears the shipping cost. We reserve the right to revise category rates with notice. Commission is calculated on the sale price only, not on shipping.
Payouts.Sellers must complete onboarding with our payment-processing partner Stripe (via Stripe Connect Express) before receiving payouts. Payouts are funded by Stripe to the Seller’s bank account on Stripe’s standard payout schedule (typically next-day for established accounts, 2–3 business days for new accounts). GolfXchange does not hold or control bank account information; that data is collected and stored by Stripe pursuant to the Stripe Connect Account Agreement.
Pending deductions. If you incur charges payable to GolfXchange (for example, return-shipping costs from prior approved disputes), the amount will accrue as a pending deduction on your account and will be netted out of your next payout. Pending deductions are visible on your account dashboard.
Currency. All amounts are in U.S. dollars (USD).
Section 9
Carrier. Default integrated shipping is via USPS using labels purchased through our shipping partner (currently EasyPost). Sellers may alternatively use any common carrier and enter tracking manually.
Parcel sizing.When you purchase a label through us we use category-default parcel dimensions (driver/wood 46×8×4, 3 lb; iron set 40×10×5, 12 lb; wedge/putter 38×5×3, 2 lb). You are responsible for ensuring the actual parcel matches or fits within these dimensions; carrier-issued surcharges resulting from undersized declared dimensions or weight are the Seller’s responsibility.
Tracking.Tracking events from the carrier are mirrored to the order page in near-real-time. We rely on the carrier’s “delivered” scan to start the inspection window; if a package is marked delivered in error you must contact us promptly so we can intervene before the window closes.
Risk of loss. Risk of loss passes to the Buyer upon carrier delivery. Lost-in-transit packages are addressed under our dispute process; if the carrier confirms loss the order is refunded.
Section 10
A 48-hour inspection window begins automatically when the carrier marks the package delivered (or when the Buyer manually confirms delivery). During this window the Buyer may:
Failure to take any action constitutes acceptance of the item as described and irrevocable authorization to release the funds to the Seller.
Section 11
Limited return policy.GolfXchange supports returns only for “not as described” (NaD) claims raised during the 48-hour inspection window. We do notsupport “buyer’s remorse” returns. If the item conforms to the listing, the sale is final.
Filing a dispute.To open a dispute the Buyer must, within the inspection window, complete the dispute form consisting of (i) three multiple-choice questions about the claimed defect, (ii) a free-text narrative of 100–2000 characters, and (iii) exactly six photographs depicting the claimed defect. Submitting the form pauses the inspection window.
Admin review.Disputes are reviewed by an authorized GolfXchange representative on a reasonable-best-efforts timeline. The reviewer evaluates the Buyer’s evidence alongside the original listing photos and both parties’ activity context (rating history, prior listings, prior disputes). The reviewer’s decision is final and binding on the parties for purposes of the in-platform escrow flow, subject only to the dispute resolution provisions in Section 22.
Outcome — denied (Buyer is wrong). The order completes immediately, funds release to the Seller (less any pending deductions), and both parties are notified.
Outcome — approved (Buyer is right).The Buyer is provided a USPS return label generated through our shipping partner. The cost of the return label is debited from the Seller’s pending payout (or accrued as a pending deduction if no payout is available). The Buyer must tender the return parcel to USPS within 48 hours; on the carrier’s first non-pre-transit scan, the Buyer’s refund (sale price plus original outbound shipping) is initiated automatically. If the Buyer fails to tender the return within 48 hours, the dispute is automatically finalized in the Seller’s favor and funds release to the Seller.
Listing disposition. Listings subject to an approved dispute are archived (not relisted) since the item was determined to be misrepresented.
Trust signal.Approved disputes against a Seller are publicly counted on the Seller’s profile as a “Disputes Lost” statistic.
Limited remedy.The remedies described in this Section 11 are the Buyer’s sole and exclusive remedies in connection with claimed defects in items purchased through the Service, except as may be required by applicable law. Nothing in these Terms limits any non-waivable rights you have under applicable consumer-protection law.
Section 12
Buyer-initiated. Buyers may not unilaterally cancel a paid order through the user interface. Buyers wishing to cancel before shipment should contact the Seller through us; if the Seller cancels in response, the order is fully refunded.
Seller-initiated.Sellers may cancel a paid order via the “Cancel sale” control on the order page. Cancellation issues a full Stripe refund to the Buyer, relists the item, and emails the Buyer (the Buyer is shown a generic message; the Seller’s internal reason is recorded for our records only). Frequent or pretextual cancellations may result in account suspension.
Automatic cancellation. Orders automatically cancel in two scenarios:
On automatic cancellation the order is fully refunded, the listing is relisted (if it remains in your inventory), and the Buyer is notified.
Section 13
“User Content” means any text, photographs, ratings, comments, bag entries, profile data, or other material you submit to the Service. You retain ownership of your User Content.
By submitting User Content, you grant GolfXchange a worldwide, non-exclusive, royalty-free, fully paid-up, transferable, sublicensable license to host, store, reproduce, modify (including for the purpose of photo-studio processing, format conversion, and resizing), create derivative works of, publicly display, publicly perform, and distribute your User Content for purposes of operating, providing, improving, and marketing the Service. This license continues for as long as your User Content remains on the Service and for a reasonable wind-down period after removal, except that material relating to completed transactions may be retained as part of our transaction records.
You represent and warrant that you own or have all necessary rights to your User Content and that it does not infringe, misappropriate, or violate any third party’s rights.
Section 14
Public profile. Your @handle, avatar, bio, active listings, sold-listing history, ratings (as buyer and as seller), Disputes Lost count, and Bag are publicly visible on your profile page (/u/<your-handle>) and may be aggregated into the public member directory and leaderboards.
My Bag. Bag entries are public by default in V1. Each bag entry is automatically valued at the outlier-trimmed median of active eBay listings for that catalog model (Section 15). Bag valuations are estimates for informational purposes only and do not constitute appraisals, guarantees of resale price, or financial advice.
Ratings & reviews.Following each completed transaction, parties may rate each other (1–5 stars and an optional written comment). Ratings must be truthful, based on the actual transaction, and free of harassment, profanity, personally identifying information about the other party, discriminatory content, or unrelated subject matter. We may remove ratings or comments that violate these standards. We do not arbitrate honest opinions reflected in ratings.
Section 15
Source of market data. The orderbook, the Market tab, the eBay smart-picks shelf, the deal-tier badges, and the Bag valuations are derived from publicly available listing data sourced via the eBay Browse API, refreshed approximately once per day. Data is processed (outlier-trimmed, aggregated, and bucketed) before display.
For information only. All market data, valuations, deal tiers, and price guidance displayed on the Service are for general informational and decision-support purposes. They are not appraisals, financial advice, investment advice, guarantees of any specific resale price, or representations about the condition or fitness of any third-party listing. Markets move and our data may be stale or incomplete.
Third-party listings.The Service may display or link to listings hosted on eBay or other third-party platforms. We do not control, endorse, or guarantee the accuracy of those listings or the conduct of their sellers. Transactions you conduct on those third-party platforms are governed entirely by those platforms’ terms.
Affiliate disclosure.GolfXchange participates in the eBay Partner Network. When you click an outbound link to eBay from our Service and complete a qualifying purchase, we may receive a referral fee from eBay at no additional cost to you. This disclosure is intended to comply with the U.S. FTC’s guidance on affiliate disclosures.
Section 16
The Service relies on third-party providers, including (without limitation) Stripe (payments and Stripe Connect), EasyPost (shipping labels and tracker webhooks), Photoroom (photo processing), Resend (transactional email), eBay (market-data source and affiliate program), DiceBear (avatar generation), Supabase (database and storage), and Vercel (hosting).
Your use of those services through the Service is also subject to their respective terms and privacy policies. We do not control and are not responsible for the practices, availability, or content of third-party services. Where we transmit data on your behalf to a third-party service (for example, payment data to Stripe or photographs to Photoroom for processing), you authorize that transmission as part of your use of the Service.
Section 17
You agree not to, and not to attempt to:
Section 18
Our IP.The Service, including the GolfXchange name and logo, the “GX” mark, the “Charted. Quoted. Traded.” tagline, the visual design system, the catalog, the orderbook software, and all related software and content (excluding User Content) are owned by or licensed to GolfXchange and are protected by U.S. and international intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose. All other rights are reserved.
Third-party trademarks. Brand names, model names, and trademarks of golf equipment manufacturers (e.g., Titleist, Callaway, TaylorMade, Ping, Mizuno, etc.) are used nominally to identify products listed for sale and are the property of their respective owners. We are not affiliated with, endorsed by, or sponsored by any equipment manufacturer.
Copyright complaints (DMCA).If you believe content on the Service infringes your copyright, please send a notice meeting the requirements of 17 U.S.C. § 512(c)(3) to legal@golfxchange.com including: identification of the copyrighted work, identification of the allegedly infringing material with sufficient information to locate it, your contact information, a statement of good-faith belief that the use is not authorized, a statement under penalty of perjury that the information is accurate and you are authorized to act, and your physical or electronic signature. Counter-notices may be submitted to the same address.
Section 19
By you. You may stop using the Service at any time. Account deletion in V1 is a manual process; please contact us at hello@golfxchange.com to request deletion. Deletion may be deferred until in-progress sales, disputes, and outstanding payouts have settled.
By us. We may suspend or terminate your access to the Service, or any portion of it, at any time, with or without notice or cause, including for breach of these Terms, fraudulent or abusive activity, repeat dispute losses, or inability to verify your identity. We may also remove specific listings, ratings, or User Content as described elsewhere in these Terms.
Effect of termination.Upon termination your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including Sections 11, 13–15, 17–25) survive.
Section 20
To the maximum extent permitted by applicable law, the Service and all content, items, and data made available through it are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including without limitation the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
GolfXchange does not warrant that (a) the Service will be uninterrupted, secure, or error-free; (b) defects will be corrected; (c) any item listed by a Seller will be authentic, in the condition described, or fit for any particular purpose; (d) market data, deal tiers, valuations, or price guidance will be accurate, complete, or current; or (e) any specific outcome will be obtained from use of the Service.
Some jurisdictions do not allow the disclaimer of certain implied warranties; in those jurisdictions the disclaimers above apply to the maximum extent permitted by law.
Section 21
To the maximum extent permitted by applicable law, in no event will GolfXchange, its affiliates, officers, members, managers, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation lost profits, lost data, lost goodwill, or business interruption, arising out of or in connection with these Terms or the Service, regardless of the theory of liability and even if advised of the possibility of such damages.
Without limiting the foregoing, GolfXchange’s total aggregate liability arising out of or in connection with these Terms or the Service will not exceed the greater of (a) the amount of fees you have paid to GolfXchange in the six (6) months immediately preceding the event giving rise to the liability, or (b) one hundred U.S. dollars ($100).
The limitations in this Section 21 apply to claims of every kind, whether based in contract, tort (including negligence), statute, or otherwise. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the maximum extent permitted by law.
Section 22
You agree to defend, indemnify, and hold harmless GolfXchange and its affiliates, officers, members, managers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with: (a) your access to or use of the Service; (b) your User Content; (c) your sale or purchase of any item through the Service; (d) your violation of these Terms, any law, or any third party’s rights; or (e) any misrepresentation made by you. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate.
Section 23
Read this section carefully. It affects your legal rights and requires that disputes be resolved through binding individual arbitration rather than in court.
Informal resolution first. Before filing a claim, you agree to try to resolve the dispute by contacting us at legal@golfxchange.com and providing a written description of the dispute and your desired resolution. If we cannot resolve the dispute within sixty (60) days, either party may proceed to arbitration.
Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration administered by [ARBITRATION PROVIDER — e.g., American Arbitration Association under its Consumer Arbitration Rules]. The arbitration will be conducted in [VENUE — e.g., Hennepin County, Minnesota] or, at your election, by telephone, video, or written submissions. Judgment on the award may be entered in any court of competent jurisdiction.
Class-action waiver. You and GolfXchange agree that any arbitration or proceeding will be limited to the dispute between us individually. To the fullest extent permitted by law, no arbitration or proceeding shall be joined with any other and there shall be no right or authority for any claim to be arbitrated or resolved on a class-action basis or in a representative capacity.
Exceptions.Either party may bring an individual action in small-claims court for any dispute within the scope of that court’s jurisdiction. Either party may also seek injunctive or other equitable relief in a court of competent jurisdiction to prevent infringement or misuse of intellectual property or confidential information.
Opt-out. You may opt out of this arbitration agreement by sending written notice to legal@golfxchange.com within thirty (30) days of first accepting these Terms. The notice must include your name, @handle, and a clear statement that you wish to opt out of the arbitration provision.
Section 24
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Minnesota, without regard to its conflict-of-laws principles, and applicable U.S. federal law. Subject to Section 23 (arbitration), the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in [VENUE — e.g., Hennepin County, Minnesota] for any matter not subject to arbitration.
Section 25
Entire agreement. These Terms, together with our Privacy Policy and any documents expressly incorporated by reference, constitute the entire agreement between you and GolfXchange regarding the Service and supersede all prior agreements and understandings.
Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.
No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, financing, or sale of assets.
Force majeure. We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, labor disputes, carrier disruptions, internet or utility outages, or governmental actions.
Notices. We may give you notices through the Service, by email to the address associated with your account, or by other reasonable means. You may give us notice at legal@golfxchange.com or by mail to [GOLFXCHANGE MAILING ADDRESS].
No agency. No partnership, joint venture, employment, or agency relationship is created by these Terms or your use of the Service.
Headings. Section headings are for convenience only and have no legal effect.
Section 26
Questions about these Terms or the Service:
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